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Privacy Policy

Ek9995's Privacy Policy — Your information is secure

Ek9995 believes your personal data belongs to you. On this page, we explain with full transparency how your data is collected, used, and protected.

Last updated: January 2026

Table of contents

This Privacy Policy ("Policy") applies to all users of the ek9995 platform. By using our site, you are considered to have accepted this Privacy Policy. We never sell your data.

1 Introduction and our commitment

Ek9995 (ek9995.win) is a responsible online gaming platform. We believe protecting our members' privacy is not just a legal obligation — it is also an ethical one. This Privacy Policy has been written with full transparency so you know exactly what data we collect, why we collect it, how we use it, and how we keep it safe.

Ek9995's Privacy Policy is built in accordance with international data protection standards. We operate in compliance with GDPR (General Data Protection Regulation) and local laws. Our goal is simple — to let you enjoy ek9995 with complete peace of mind.

This Privacy Policy applies to the ek9995.win website, mobile app, and all related services. By using any of our services, you are considered to have accepted this Policy.

If you have any questions about this Privacy Policy, you can reach our support team at any time. We are always happy to help in Bengali.

2 What Data We Collect

Ek9995 only collects information that is necessary to operate our services properly. We never collect data we do not need. Details are explained below:

Personal identification information

  • Full name and date of birth (for age verification)
  • Mobile number and email address
  • National ID or passport number (for KYC verification)
  • Residential address (where applicable)

Financial Information

  • Mobile banking number (Mobile Banking, Nagad)
  • Transaction history (deposits and withdrawals)
  • Wallet Balance & Bonus Information

Technical Information

  • IP Address & Device Information
  • Browser type and operating system
  • Time spent on site and pages visited
  • Cookies & Local Storage Data

Gaming Information

  • Gaming History & Bet Records
  • Win & Loss Statistics
  • Information related to games and features used

We never store your bank card number or CVV directly. All payment information is processed through secure third-party payment gateways.

Sources of Data Collection

Source Types of Data Purpose
Registration Form Name, email, mobile number Account Registration
KYC Verification ID document, photo Age & Identity Verification
Payment Processing Mobile banking information Transaction management
Website Usage IP, Cookies, Logs Security & Improvements
Support contact Chat & Email Records Service improvement

3 How We Use Your Data

Ek9995 uses collected data strictly for specific and lawful purposes. We never misuse your information without your consent. Our primary purposes for using data are:

  • Account Management: To create, manage, and secure your account.
  • Identity Verification: To complete the KYC process and verify your age.
  • Transaction processing: For processing deposits, withdrawals, and bonus payouts.
  • Fraud Prevention: To detect and prevent suspicious activity.
  • Service improvement: To improve the user experience.
  • Promotional Communications: To inform you about offers and bonuses, with your consent.
  • Legal Compliance: To meet the requirements of applicable laws and regulatory bodies.
  • Responsible Gaming: To identify addiction risks and provide timely support.

If you no longer wish to receive promotional emails or SMS messages, contact our support team at any time. We respect your preferences and the opt-out option is always available.

4 Data Sharing & Third Parties

Ek9995 never sells your personal data. However, in certain limited circumstances, information may be shared with trusted third parties. Below is a clear explanation of when and why:

When Data Is Shared

  • Payment Processing: To process transactions with payment partners such as Mobile Banking and Nagad.
  • Identity Verification Services: With authorized verification service providers to complete KYC.
  • Game Software Providers: Limited information required to run the games.
  • Legal Obligations: Upon a court order or a lawful request from a government authority.
  • Fraud Prevention Agencies: To report suspicious activity in compliance with international AML regulations.

When Data Is Not Shared

  • Your information is never sold to advertising companies.
  • No data is transferred to unrelated third parties.
  • Not used for profiling or targeted advertising without your explicit consent.

All third parties are contractually bound to uphold our privacy standards. They may only use data for specified purposes and to the extent necessary.

5 Cookies & Tracking Policy

Ek9995 uses cookies to operate its website and app. Cookies are small text files stored in your browser. They help improve your experience and maintain the security of the platform.

Types of Cookies Purpose Duration
Essential Cookies Storing login sessions and security tokens Deleted at end of session
Functional Cookies Language preference, balance display 30 days
Analytics cookies Site performance monitoring 90 days
Security Cookies Fraud Detection 6 months

You can manage cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of some services.

6 Data Protection Methods

Ek9995 uses the latest technology to protect your data. Our security framework is built in multiple layers, so that even if one layer is compromised, the others continue to keep your information safe.

  • 256-bit SSL/TLS encryption: All data transfers are fully encrypted.
  • AES-256 Database Encryption: All stored sensitive data is kept in encrypted form.
  • Two-Factor Authentication (2FA): An extra layer of security for account access.
  • Real-time monitoring: 24/7 monitoring for suspicious activity.
  • Firewall & DDoS Protection: Advanced security measures at the server level.
  • Regular Security Audits: Regular audits conducted by third-party security experts.
  • Restricted data access: Only authorized personnel can access the necessary information.

If we detect unusual activity on your account, we will immediately alert you via SMS and email. Use a strong password and never share it with anyone.

7 Data Retention Period

Ek9995 does not retain your data longer than necessary. Each category of data has a defined retention period:

  • Account Information: For as long as the account is active, and for 5 years after closure.
  • Transaction records: 5–7 years as required by legal obligations.
  • KYC Documents: Up to 5 years after verification.
  • Gaming Logs: 1 year.
  • Support contact: 2 years after last contact.
  • Marketing preferences: Until the account is closed.

Once the retention period ends, data is permanently deleted or anonymized.

8 Your Rights

Ek9995 believes every member has full rights over their own data. You may exercise the following rights at any time:

Right to Access Your Data

You may request to know what information we hold about you.

Right to Correct Your Data

You can contact us to correct any inaccurate or incomplete information.

Right to Delete Your Data

You can request deletion of your data under specific conditions.

Right to Restrict Processing

You can request that the processing of your data be restricted in certain cases.

Right to Data Portability

You may request an export of your data in a readable format.

Right to withdraw consent

You can withdraw consent to marketing communications at any time.

To exercise these rights, email our support team. We will respond to your request within 30 business days.

9 Child protection policy

Ek9995 strictly does not provide services to anyone under the age of 18. Our Privacy Policy is specifically committed to protecting the data of minors.

  • Date of birth is verified at the time of registration.
  • Identity verification is carried out when there is any suspicion.
  • If a minor is found to have created an account, it will be closed immediately.
  • No data from minors is collected, and any such data discovered is deleted immediately.

If you believe your child is using ek9995, please contact our support team immediately. We will take prompt action.

10 Privacy Policy Updates

Ek9995 may update this Privacy Policy as needed. For any significant changes, we will notify you in the following ways:

  • A notification will be sent to your registered email address.
  • A notification will be shown on the platform dashboard.
  • The "Last Updated" date at the top of this page will reflect any changes.

Continuing to use the site after any changes have been made means you accept the updated policy. We recommend checking this page from time to time to stay informed.

11 Contact and complaints

If you have any questions, concerns, or complaints about our Privacy Policy, please reach out to our dedicated Privacy Team. We're always here to help.

Email: [email protected] — We aim to respond within 24 hours.

Your complaint will be taken seriously and resolved as quickly as possible. You are welcome to contact us in Bengali.

Why ek9995 Privacy Separate

We don't just make promises — we actively protect every piece of your information.

Military-grade encryption

Ek9995 uses 256-bit SSL encryption. Everything from your password to your payment details is transmitted through fully secured channels.

Your Data Is Never Sold

Ek9995 does not sell your personal data to any advertising company or unrelated third party. Your information is used solely to provide you with our services.

Automatic data deletion

Once the retention period expires, your data is automatically deleted or anonymized. We do not hold on to data we no longer need.

Regular Security Audits

Our systems are regularly tested by third-party security experts. Any vulnerabilities found are addressed immediately.

Your Data, Your Control

At ek9995, you can view, correct, or request deletion of your data at any time. You have complete control over your information.

Full support in Bengali

Have privacy questions? Chat with our support team anytime — available 24/7 via live chat and email.

About Privacy FAQs

Here are answers to the most frequently asked questions about our Privacy Policy.

Absolutely not. ek9995 never sells your personal data to advertising companies or unrelated third parties. Only limited data is shared with contracted partners for specific services such as payment processing and KYC verification.

ek9995 uses military-grade 256-bit SSL encryption and AES-256 database encryption. Our systems are monitored 24/7 and undergo regular third-party security audits. Your data is stored with the highest level of security.

Yes. Under certain conditions, you can request that your data be deleted. However, some information (such as transaction records) must be retained for a specified period due to legal obligations. Email [email protected] for more details.

Simple — contact our support team at any time or use the unsubscribe link in our emails. We will update your preferences immediately. Even if you opt out of promotional communications, you will still receive important account-related notifications.

Yes, completely secure. KYC documents (ID cards, passport photos) are stored on encrypted servers and can only be accessed by authorized personnel when required. Once verification is complete, documents are kept securely and deleted after the designated retention period.
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