Ek9995's Terms and Conditions — Stay informed, stay transparent

1 General Terms & Conditions

Ek9995 (hereinafter referred to as the "Platform" or "we") is an internationally licensed online gaming and betting service provider. These terms and conditions apply to all services offered through the ek9995 website (ek9995.win) and its mobile application.

Although ek9995's terms and conditions are published in Bengali, the English version shall serve as the governing document in the event of any legal dispute. We reserve the right to update these terms at any time, and continued use of the platform after any changes constitutes your acceptance of the revised terms.

• This platform is operated for entertainment purposes only.
• Access to our services is not permitted from countries where online gaming is illegal.
• Ek9995 is not responsible for any misuse of the platform.
• It is the member's responsibility to review these terms regularly and stay informed of any updates.

2 Account Register

You must provide accurate and truthful information when creating an account at ek9995. Accounts registered with false information may be closed at any time and all balances in such accounts may be forfeited.

Registration Terms & Conditions

• Each individual may only register one account. Creating multiple accounts is strictly prohibited.
• The name, date of birth, phone number, and email provided at registration must be accurate.
• Keeping your account password secure is entirely your responsibility. Sharing your password with any third party is prohibited.
• Accounts may not be transferred or sold to another person.
• If you notice any unauthorized activity on your account, contact ek9995 support immediately.

3 Age Verification & Eligibility

You must be at least 18 years old to register at ek9995. No one under the age of 18 will be permitted to open an account or use any of our services. This is one of the most important rules within these terms and conditions.

• Proof of age documents may be requested at any stage of the registration process.
• Residents of regions where online gaming is prohibited are not eligible to use ek9995.
• Opening an account with a falsified age may be considered a criminal offence.

4 Payment & Withdrawal Policy

Ek9995 supports Mobile Banking and Nagad — Bangladesh's most popular mobile banking services — for deposits and withdrawals. All transactions are protected with SSL encryption.

Deposit Terms & Conditions

• Minimum deposit: BDT 200.
• Deposits are usually credited to your account instantly.
• Only use a mobile banking account registered in your own name.
• Depositing through a third party is strictly prohibited and may result in account suspension.

Withdrawal Terms

• Minimum withdrawal: BDT 500.
• Standard withdrawals are processed within 15 minutes to 24 hours.
• Withdrawals may be delayed if your KYC verification has not been completed.
• Withdrawals must be made to the same mobile banking account used for the deposit.
• Withdrawals will be restricted until the bonus wagering requirement has been met.

5 Bonus & Promotion Policy

Ek9995 regularly offers a variety of bonuses and promotions. Each bonus comes with its own terms and conditions, which must be read before claiming.

General Bonus Terms

• The welcome bonus is available to new members only and applies once on the first deposit.
• To withdraw a bonus, you must first meet the specified wagering requirement.
• Using multiple accounts to claim bonuses is strictly prohibited.
• Each bonus has an expiry date; any unused bonus will be forfeited once it expires.
• Ek9995 reserves the right to modify or cancel any bonus offer at any time.
• Accounts found to have abused bonuses may be suspended.

Cashback & Reload Bonuses

Regular members may be eligible for weekly cashback and reload bonuses. Full details and terms for these bonuses can be found on the Promotions page. VIP members receive additional exclusive benefits, governed by the terms of the VIP program.

6 Gaming Policy & Fairness

All games on the ek9995 platform use internationally recognized RNG (Random Number Generator) technology. Independent third-party auditors regularly verify this system, ensuring that every game outcome is entirely random and free from manipulation.

• In the event of a technical error during gameplay, ek9995 reserves the right to void or restart the affected round.
• Any abnormal winnings resulting from a software error during gameplay may not be considered valid.
• Using bots or automation software to play games is strictly prohibited.
• In Live Casino, the dealer's decision is final.
• Match results for Sports Betting are verified against internationally recognised sources.

7 Responsible Gaming

Ek9995 believes gaming should be entertainment, not an addiction. That is why we make responsible gaming our top priority. As part of these terms and conditions, we offer members the following:

• Deposit Limit: Set a daily, weekly, or monthly deposit limit.
• Self-Exclusion: Temporarily close your account for a set period.
• Loss Limit: Play will automatically stop if your losses exceed a set limit.
• Cooling-Off Period: Take an account break of anywhere from 24 hours to 30 days.

If you experience any issues with gaming, reach out to our 24/7 support team. For more details, please visit our Responsible Gaming Visit the page.

8 Fraud & Prohibited Activities

Ek9995 maintains a strict zero-tolerance policy against fraud and unethical activity. The following are strictly prohibited:

• Claiming bonuses through multiple accounts.
• Making deposits using stolen or another person's payment details.
• Using bots, scripts, or automation tools.
• Exploiting system vulnerabilities or bugs to gain an unfair advantage.
• Collaborative cheating or player collusion.
• Using the platform for money laundering or any other form of illegal financial activity.

9 Privacy & Data Protection

Ek9995 employs the highest level of technical security to protect your personal information. All transactions are secured with 256-bit SSL encryption, and your data is never sold or shared with any third party.

We use your information solely to provide our services, complete KYC verification, prevent fraud, and meet legal obligations. For more details, please see our Privacy Policy Read.

10 Account Closure and Suspension

Ek9995 reserves the right to suspend or permanently close any account without prior notice in the following circumstances:

• For violation of these terms and conditions.
• Providing false information when registering an account.
• For involvement in fraudulent or unethical activity.
• Violating age-related terms and conditions.
• For legal reasons or upon the directive of a regulatory authority.

Members may also close their account at any time. Please ensure you withdraw any remaining balance before doing so.

11 Terms & Conditions Updates

Ek9995 reserves the right to update these terms and conditions, in part or in full, at any time. The effective date of any changes will be noted at the top of this page. Continued use of the platform after any changes constitutes your acceptance of the updated terms.

For significant changes, ek9995 will notify members via their registered email or platform notifications.

12 Contact & Complaints

If you have any questions or complaints regarding these terms and conditions, please contact our support team. We provide assistance 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: bottom-right corner of the platform
• Complaints are typically responded to within 24 hours.

For more information, please visit our FAQ Page View.